Shipping policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information when your package ships.
Shipping Times
Estimated delivery time after processing is 5–9 business days, depending on your location and local carrier conditions.
Total estimated delivery time: 6–11 business days (processing + shipping).
Shipping Rates
Shipping rates and available options are displayed at checkout before you complete your purchase.
Tracking Information
When your order ships, you’ll receive an email with a tracking number. Tracking updates may take 24–48 hours to appear after the label is created.
Delivery Notes
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Delivery times are estimates and may vary due to carrier delays, weather, peak season volume, or customs (if applicable).
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Please double-check your shipping address at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Lost, Stolen, or Missing Packages
If your tracking shows “delivered” but you haven’t received your package, please:
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Check around your delivery area and with neighbors/building staff, and
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Contact the carrier directly for additional delivery details.
If you still can’t locate your package, contact our support team and we’ll help you troubleshoot next steps.
Need Help?
If you have questions about your order or shipping status, please reach out to our support team and include your order number for the fastest help.